Return policy and conditions - Solomone Adventure Tours

TERMS AND CONDITIONS

Cancellation Policy

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals, or any other services utilized.

All transfer and tour schedules are pre-scheduled. “No shows” are non-refundable.
Cancellations made 24 hours or Less – No Refund.
Cancellations made 48 hours – A 50% cancellation fee will be charged. Cancellations made 71 hours – A 25% cancellation fee will be charged.
Cancellations made more than 72 hours- A Full refund.

Refund Policy

At Solomone Adventure Tours, we are committed to providing our clients with exceptional service and unforgettable experiences in Jamaica. However, we understand that there may be situations where you need to cancel or modify your booking. Please review our refund policy below for details on our cancellation and refund procedures.

1. Cancellation and Refund Eligibility:

Tour Cancellations by Solomone Adventure Tours: In the rare event that we must cancel a tour due to unforeseen circumstances, such as extreme weather conditions, safety concerns, or other factors beyond our control, we will offer you the following options:
- Reschedule: We will work with you to reschedule your tour for a later date at no additional cost.
- Refund: If rescheduling is not possible, we will provide a full refund of the tour price.
Client-initiated Cancellations: If you need to cancel your tour for any reason, the following refund policy applies:
- Cancellation 7 days or more before the scheduled tour date: You will be eligible for a full refund of the tour price.
- Cancellation between 3 to 6 days before the scheduled tour date: You will be eligible for a 50% refund of the tour price.
- Cancellation within 2 days of the scheduled tour date: No refund will be provided.

2. Refund Process:

To request a refund, please contact our customer service team via email or phone as soon as possible, providing your booking details and the reason for cancellation.
Refunds will be processed using the same payment method used for booking within 10 business days of receiving your cancellation request.

3. Tour Modifications:

If you need to modify your tour booking, such as changing the tour date or type, please contact us in advance. We will make every effort to accommodate your request, depending on availability.

4. No-shows:

If you do not show up for your scheduled tour without prior notice, no refund will be provided.

5. Travel Insurance:

We strongly recommend that you consider purchasing travel insurance to protect your investment in case of unforeseen circumstances that may lead to cancellations or interruptions in your travel plans.

6. Exceptional Circumstances:

Solomone Adventure Tours reserves the right to make exceptions to this refund policy in exceptional cases or situations where it deems necessary.

Please note that this refund policy is subject to change, and the version in effect at the time of your booking will apply. We encourage you to review this policy thoroughly before making a reservation with us.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with us is as enjoyable as possible.

Thank you for choosing Solomone Adventure Tours for your Jamaican adventure. We look forward to providing you with an authentic and memorable experience!

TERMS AND CONDITIONS

Refund Policy

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